Reverse shipping is an environmental scourge creating over 5 billion pounds of waste is created annually. Most products that are returned cannot be reused for sanitary reasons. That's a lot of unnecessary trash. If you have any questions, please email us at for a personalized advice prior to purchasing. 

We really think you'll love Po Athletic. If you don't, we offer a 30 day satisfaction guarantee. You may return any item purchased from if received within 30 days of receipt for a full refund, less shipping charges when applicable. Refunds will be applied to the original payment method used for purchase.

To return an item, please email for return authorization. Upon approval, the item(s) should be packaged in original packaging if possible and include your name and order number. You may use the carrier of your choice that is traceable, but we strongly recommend using an insured form of delivery, as Po Athletic is not responsible for lost packages or return shipping costs. Once available, please email us back your tracking # to speed up the refund process. While we don’t charge a restocking fee, shipping fees on your original order are not refundable.

Ship to: HyperNile,  4100 Chesswood, Unit 3, North York Ontario M3J2B9  Canada

We will notify you via email once your refund has been processed. Once your return has been processed, a refund may take up to 10 business days to appear on your account, depending on your bank or credit card issuer. 



If we shipped the wrong item to you by mistake, please contact us within 5 days of receipt at, so we can review your case and ship the correct item asap.

If you received damaged product, just email us at and let us know the details. If you can attach a photo of the product in question that would really help speed things up! Shipping can be a rough journey, so it is normal for the shipping box to show some wear. Aluminum tubes are also prone to denting, which we think just adds to their charm. If there is significant damage and the product cannot be used, then please keep your shipping box and packaging materials so it can be inspected by the carrier to ensure it doesn't happen again.

With certain usage there is also a small chance that the aluminum of your Po Athletic tube could crack along a crease. Rest assured, no air will get into the product from this and it is still safe to use. We love aluminum for it’s premium feel and recyclability.

If you think your goods may be lost, no need to panic, we'll find it. First off, double check the shipping address was correct. Then check around your entrance or mailbox in case the driver thought they found a safe hiding spot (or even at your neighbors!). It happens more then you'd think. Still no package or attempted delivery notice within 2 business days, contact the carrier with the tracking number to start a claim. If you're still perplexed after trying these tips, then send us an email to so our team can get in there and help!